We're Not Done Until Your Satisfied!
No company executive, IT manager or owner can afford to have an ERP project fail. The investment in staff time, company focus, consulting services, software and equipment is substantial. And in today’s competitive environment, making your company more productive and responsive is not an option, it’s a necessity.
Happily, by selecting Microsoft NAV you’re off to a good start. NAV is a robust, customizable, fully-featured ERP solution with an excellent track record. Thousands of companies use it every day to run their business more effectively. Now you need to adapt it to your business. That’s where your Microsoft partner comes in.
Technical expertise and Field Experience
Of course, you’re looking for a Partner with technical expertise. Microsoft certification is a good starting point. But unfortunately, Microsoft certification demonstrates the ability to pass a test, not necessarily real world success in implementing successful ERP solutions. You know that not all projects succeed or fail based on just the technical details. Business process factors, change management factors and training issues can be just as critical to ensuring the success of your project. These factors are rarely learned from books. They’re learned on the job by doing actual projects. So, field experience should be a key requirement for any prospective partner. Client references are one way to demonstrate successful field experience.
Is Bigger Better?
Assuming the required technical expertise and field experience are available, just how deep are a company’s resources? How big a company will you need to provide the resources your require. It’s tempting to think that a larger company will bring more and better resources to your project. But it’s often not the case. In the end, it’s not just the company that makes your project happen – it’s the people on your project that count. Yes, there are large Microsoft Partners offering NAV implementation services. Typically, such large Partners are supporting multiple Microsoft products such as CRM, GP, AX or SL in addition to NAV. They also are focused on network sales, auxiliary services marketing, software licensing, hardware sales and support. Often they rely on outside contractors to beef up their NAV resources when a new project comes along. So, it’s quite possible for a company to be many times our size while bringing less NAV resources to the table, certainly less in the way of experienced resources.
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Liberty Grove |
Large Company |
Technology Focus |
NAV only |
A broad range of solutions |
Overhead |
Virtual, lean and always ready to take on your challenge |
More resources spent on overhead and marketing |
Responsiveness |
Flat structure means quick response and decision making |
Projects may get passed around from sales to support to development team. |
Quality of team |
Small, high quality team of elite NAV experts, guided by the author of “the Book on NAV.” |
Different levels of staff for different projects. Senior developers for big budget projects, less experienced developers for smaller or budget constrained projects. |
Incentive to perform |
Each NAV project represents a larger portion of LGS revenues. |
Revenues come from many clients using many different Microsoft solutions |
Team Turnover |
Our associates each have more than five years experience working with LGS |
Salespeople and developers come and go. Contractors are added as needed for projects. |
Business model |
Service and customer satisfaction driven |
Revenue and software license driven |
100 Percent NAV
Liberty Grove Software is one hundred percent focused on NAV. We have been NAV developers since well before Microsoft acquired NAV. Our team of associates includes some of the best and brightest NAV developers in the world, with an average of more than ten years’ NAV development under their belt. That’s why Microsoft frequently recommends us for mission critical assignments. And at Liberty Grove Software we treat every project as mission critical. And we’re agile. Our virtual company model facilitates communication among team members and makes quick decision-making and problem solving a priority. And our NAV Ninja status makes us naturally inquisitive. So we are always learning more about the latest version of NAV, not just resting content with tricks we learned years ago.
Too Small to Fail
Given that our company is relatively small, your business is likely to represent a larger share of our business. But that’s not why we’re dedicated to your project’s success. It’s just in our DNA to bring your project in on time, on budget, and up to specs.